Need Door Service?
Schedule an appointment for routine maintenance and inspection to keep your doors running smoothly.
How often should I service my door?
We recommend that you service your door based on use cycles rather than time. For example, some commercial building garage doors may open and close 1000 times per day and requiring seasonal or monthly maintenance. In contrast, some heavy equipment garage doors may only open and close a handful of time each day resulting in less wear and tear. However, at minimum we recommend that you have your commercial doors serviced once per year. This will help to prevent unexpected failures that can lead to lost time, frustration and added expenses. We are happy to provide a FREE consultation to help you determine the best maintenance plan for your doors. Call or book online now.
What is priority based service?
Priority based service means that we service doors based on need. First priority are mission critical emergency repairs such as a door that is stuck open, closed or is non operational. We also treat parkade and car dealership door issues as emergency repairs. Priority level 2 issues are handled as soon as possible and include damaged but operational doors, as well as doors that are making noises during operation. Priority level 3 include pre-booked appointments and regularly scheduled maintenance. Fortunately, with our large fleet and efficient scheduling we are able to provide estimated arrival times for all of our customers.
What is the difference between an inspection and preventative maintenance?
During an inspection we will visually check the operation and mechanical condition of your doors, looking for any safety or operation issues. We go through a checklist to ensure your doors are in a good, safe working order. If needed, we will recommend maintenance or repairs and provide a quote.
With our preventative maintenance service we complete a more comprehensive inspection, adjust the door tension with the springs, replace any wearable parts (i.e. belts, rollers, hinges, etc.) and lubricate any moving parts. We would also provide a quote on additional repairs, if necessary.
What is cycle based maintenance?
With cycle based maintenance we recommend you service your door based on use (i.e. cycles), not time. It's the same as servicing your car based on kilometers driven instead of months that have passed. We recommend this approach because the amount of use a door gets is highly dependent on its application. If your door is a high traffic door expect to conduct maintenance more often then a door that gets light duty use.
Is labor covered on warranty claims?
Yes, at Abe's Door we stand behind all of the doors we sell and will provide service and coverage on all warranty claims. We will work with you directly to resolve any warranty issues you have free of charge, you won't even need to contact the manufacturer.
Should I service my own door?
Your door is a performance machine, designed to give you maximum utility with minimal problems. However, ensuring your door remains in top condition year after year requires an experienced technician that can identify issues before they become problems, and provide comprehensive service. Servicing your own door isn't recommended as it poses safety concerns for yourself and people using the door after service. It may also void the warranty. Book a free consultation with Abe's Door to discuss various service plans and help us find something that works for your needs and budget.
In between regularly scheduled service, we do recommend you follow our basic care and maintenance tips. This includes frequent visual inspections and occasional lubrication of rollers and hinges. Learn more about how you can Care for Your Overhead Door.